Q1) Do I need an account to make a purchase?
No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as –
Q2) I forgot my login password. What do I do?
Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.
Q3) How can I register myself at our websites?
Just click on link “Sign up & get points of Rs.200” available on the upper right hand corner of every page on our website and follow the instruction– and it’s done!
Q4) How can I subscribe to or unsubscribe to the Alerts?
Subscribe: To start receiving our alerts, all you need to do is sign up with us. Just enter your email ID and choose a password and leave the rest to us, you will never be left behind on the latest offers and promotions.
Unsubscribe: The usual way to do this is click on the “Unsubscribe” button at the bottom of each marketing email.
Placing an order
Q1) How do I place an order at websites?
Placing an order on our websites is very easy! As you browse through our website, you can put the items in your Shopping Cart by clicking on 'Buy Now'. Log in with your email address and password, enter your shipping address and make the payment.
Alternatively, you can call us on our 24x7 call centre number (0) 9583237999, to speak to our customer service agents. You may also choose to chat with us or simply email us at [email protected] and we will get in touch with you and will assist you with the order.
Tracking an Order
Q1) How can I track the status of my order?
You will have to login to your account there you can track the order status of the products you ordered.
Please note: Once your order is shipped, it takes 24 hours for the tracking no. to start working and showing details
Q2) Where do I find my order number?
The order number is sent to you on your registered email id and phone number once the order is successfully placed. Alternatively, you can also find the same under Order History in My Account section.
Q1) What is My Account?
My Account is your one stop for all the information related to your past, current and future purchases on our websites. It holds information like order history, order status and shipping addresses.
Q2) What is a shopping Cart?
You enter a shop, pick items, drop them in your shopping cart and proceed to the billing section to make the payment. On the website, there is a virtual shopping cart which holds all the items that you wish to purchase. You always have an option to review and delete items which you have selected from the shopping cart.
Q3) Can I add items in the shopping cart and buy them at a later date?
We offer all our products at a very competitive price, we highly recommend that the product that you like, buy it immediately. Holding the product for a later date purchase is not possible.
Q4) How safe is it to transact through credit/debit card or internet banking at our websites?
You can be assured that our websites offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your card/banking information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.
Q5) What are the payment options available on our websites?
our websites offers multiple modes of payment.
Q 6) Which debit cards are supported on our websites?
our websites supports Maestro, MasterCard and Visa cards.
Q 7) Which banks are supported under internet banking option?
Following banks are supported under internet banking:
Bank of Bahrain & Kuwait
Bank of Baroda Corporate Accounts
Bank of Baroda Retail Accounts
Bank of India
Bank of Maharashtra
Bank of Rajasthan
Citibank Bank Account Online
City Union Bank
ING Vysya Bank
Jammu & Kashmir Bank
Karur Vysya Bank
Kotak Mahindra Bank
Lakshmi Vilas Bank NetBanking
Oriental Bank of Commerce
Punjab National Bank Corporate Accounts
Punjab National Bank Retail Accounts
Royal Bank of Scotland N.V.
South Indian Bank
State Bank of India
State Bank of Travancore
Union Bank of India
Q8) What is Cash on Delivery?
Cash on Delivery is an option to pay for your purchase in cash at the time of delivery.
Q 9) How do I pay via cheque/DD/bank deposit?
You may send us a cheque on the below address and once it clears, your order will be placed and dispatched to you!
Send Check to:
Deposit it in any ICICI/HDFC bank across INDIA
Account Name : Ashok Jewellers.
1. HDFC Bank (A/C No. 00000000000)
Chandin Chowk, Cuttack, Odisha - 753002
RTGS/NEFT/IFSC Code: HDFC0000311
Q 10) I want to buy a product but it’s slightly out of my monthly budget. Would I be able to pay up in installments?
You may choose to pay through Citi Bank; they will help you convert the payment in easy EMIs/installments.
Q 11) I made a purchase on our websites, how do I know if the order was placed successfully or not?
Once a successful purchase is made, we send you confirmation order details via email and SMS on your registered email ids and mobile number respectively. If you are registered with Do Not Disturb registry (DND), you may not receive the SMS; in that case you may call/email/chat with us to know the exact status.
Q1) What is the estimated delivery time?
We try and ensure that the ordered products are delivered to you as soon as possible. Our Average delivery time is 3-4 days. We deliver all our products within 7-10 business days. *
*Jewelry we may take longer than the standard time.
Q2)Does our websites deliver outside India?
Yes! We ship all over the world.*
*Shipping charges apply for orders outside India.
* There may be restrictions on certain products to be sold outside India. Please check before placing the order.
Q3) Is it possible to request for a change of delivery address at any point of time after the order has been placed?
Yes! If the product has not being shipped out, we will be able to change the address; however, if the product has been shipped out changing the address is not guaranteed, but contact our customer service team to see the possibility of redirecting the package.
Q4) I had placed an order 2 days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?
Absolutely! Please call our customer care team, which is open 10AM-8PM hours on all days of the week. If the consignment has already been shipped then we may not be able to hold the delivery.
Q1) I have some suggestions with regards to your service. Where should I post it?
We welcome all suggestions and actively work on the feasible ones to serve you better. If you have some, please send them to us at [email protected]
Q2) How do I reach your customer support?
You may call us at (0) 958 32 37 999
Email us at : [email protected]
You may also chose to chat with us
Our dedicated customer team is available 24/7 for your help!
Q 3) I stay near your office. Can I visit your office to buy what I want?
You are more than welcome to visit us at our office for a tour. We would not be able to give the products to you right away, even from the office. Instead, you can buy the products on our websites, from the comfort of your home. We promise to deliver them to you as soon as possible.
Q4) Can I have my product gift wrapped?
Absolutely! We would love to gift wrap the order for you. Please chose the “Gift Wrap” Option while placing the order, else contact our customer service team for assistance.
Q5) How can I redeem my reward points?
You may redeem the reward points every time you make a purchase. You may redeem a maximum of 10% of the total cart value as you reward points.